Refund policy
Return, Exchange & Refund Policy
At By Shahd, the hygiene, safety, and satisfaction of our customers are extremely important to us.
No Returns or Exchanges
Due to the personal and hygienic nature of our products, all sales are final.
For hygiene and safety reasons, we do not accept returns or exchanges for change of mind, including but not limited to preferences regarding color, style, fit, fabric, or personal preference.
This policy applies to hijabs, undercaps, hijab grips, accessories, and other products sold by By Shahd.
Please review the product description, color, and details carefully before completing your purchase.
Please note that actual product colors may vary slightly depending on lighting, photography, and individual screen settings.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos of the item and its original packaging
- A brief description of the issue
Once the issue has been reviewed and verified by our team, we will provide an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances and in accordance with applicable consumer protection laws.
Where the issue is confirmed to be an error on our part, By Shahd will cover the applicable return and/or replacement shipping costs.
Refunds
Refunds are only provided where an item is confirmed to be damaged, defective, incorrect, materially different from the order, or where otherwise required by applicable law.
Once a refund has been approved, it will be issued to the original payment method within 10 business days.
For approved refunds resulting from an error by By Shahd, the customer will not be responsible for the applicable return shipping costs.
International Orders
Customers are responsible for any customs duties, taxes, import charges, or other fees imposed by the destination country.
These charges are collected by the relevant authorities and are generally non-refundable by By Shahd.
Order Cancellations
Once an order has been processed, packed, or handed over to the shipping carrier, it cannot be cancelled or modified.
If you need to request a cancellation before your order has been processed, please contact us as soon as possible. Cancellation requests cannot be guaranteed.
European Union & Other Mandatory Consumer Rights
For orders shipped to countries or regions where mandatory consumer laws provide additional cancellation, return, refund, or withdrawal rights, those mandatory rights will apply and take precedence over this policy where required by law.
Contact Us
For damaged, defective, incorrect, or order-related issues, please contact:
Please include your order number and clear photos where applicable so our team can assist you as quickly as possible.
Nothing in this policy limits or excludes any mandatory rights available to consumers under applicable consumer protection laws.