Refund policy

Returns & Exchanges Policy

At By Shahd, your satisfaction is important to us. We understand that sometimes a product may not be exactly what you expected.

Returns & Exchanges

• Returns and exchanges are accepted within 3 days of receiving the order.
• Products must be in their original condition, unused, unworn, unwashed, and in their original packaging.
• If a customer requests a return or exchange due to a change of mind, personal preference, or dissatisfaction with the product, the customer is responsible for all applicable shipping fees.
• For returns, shipping fees will be deducted from the refund amount.
• For exchanges, the customer must cover the applicable shipping fees.

Hijab Grip

For hygiene reasons, the Hijab Grip is non-returnable and non-exchangeable, unless the item received is incorrect, defective, or damaged due to an error on our part.

Incorrect, Defective, or Damaged Items

If a customer receives an incorrect, defective, or damaged product due to an error on our part, By Shahd will take full responsibility and cover the applicable return or exchange shipping costs.

How to Request a Return or Exchange

Customers can request a return directly on our website: sign in to your account on byshahd.com, open the order, and select Return. Alternatively, customers can contact support@byshahd.com with their order number and reason for return or exchange.

Nothing in this policy limits customers' rights under applicable consumer protection laws.