Frequently Asked Questions
What products does By Shahd offer?
By Shahd offers a curated collection of hijabs, instant hijabs, undercaps, and hijab essentials designed for comfort, coverage, and effortless styling.
How do I choose the right hijab colour?
Each product page includes the available colour options. Please note that colours may appear slightly different depending on your screen settings and lighting.
Do your hijabs require pins?
This depends on the style. Some designs are made for quick, pin-free wear, while others can be styled with our hijab magnets for additional security. Please check the individual product description for details.
How should I care for my hijab?
For best results, wash gently using cold water and a mild detergent, then air dry. Always follow any specific care instructions shown on the product page.
Do you ship internationally?
Yes, By Shahd offers worldwide shipping. Available shipping options, costs, and estimated delivery times will appear at checkout.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking information.
Can I change or cancel my order?
Please contact us as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has been processed.
What is your return policy?
Eligible items may be returned within 7 days of delivery, provided they are unused, unworn, and in their original packaging. Please review our Returns & Refunds page for full details.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible at support@byshahd.com and include your order number along with clear photos of the item and packaging.
How can I contact By Shahd?
You can reach our customer care team at support@byshahd.com. We will be happy to assist you.