الشحن
Return, Exchange & Refund Policy
At By Shahd, the hygiene, safety, and satisfaction of our customers are important to us.
3-Day Return Policy
You have 3 days from the date your order is delivered to request a return or exchange, subject to the eligibility requirements below.
Due to the personal nature of our products and for hygiene and safety reasons, hijabs, undercaps, hijab grips, and other items that come into direct contact with the hair, head, or skin cannot be returned or exchanged once they have been opened, tried on, worn, used, washed, altered, or removed from their original packaging.
Eligibility for Returns or Exchanges
An item may only be considered for return or exchange if:
- It is unused, unworn, unwashed, and has not been tried on.
- It remains in its original, unopened packaging with all tags and packaging intact.
- The return or exchange request is submitted within 3 days of delivery.
- The return or exchange is permitted under applicable consumer protection laws.
How to Request a Return or Exchange
To submit a request, sign in to your customer account on byshahd.com, open the relevant order, and select “Start return.”
If you are unable to access your account, please contact us at support@byshahd.com with your order number and reason for the request.
Please do not send any item back before your request has been approved. Items returned without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within 48 hours of delivery.
Please provide your order number, clear photos of the item and original packaging, and a brief description of the issue.
Once the issue has been reviewed and verified, we will provide an appropriate solution, which may include a replacement, exchange, or refund, in accordance with applicable consumer protection laws.
Change of Mind
For hygiene and safety reasons, we cannot accept returns or exchanges for items that have been opened, tried on, worn, used, washed, or removed from their original packaging due to a change of mind, including preference regarding color, style, or fit.
Unopened and otherwise eligible items may be considered for a change-of-mind return or exchange if the request is made within the 3-day return period.
Please note that actual product colors may vary slightly depending on lighting, photography, and individual screen settings.
Return Shipping
For approved change-of-mind returns or exchanges, all shipping costs are the responsibility of the customer.
The customer is responsible for the cost of returning the item to By Shahd. If an exchange requires a replacement item to be shipped, the customer is also responsible for the applicable shipping cost.
We recommend using a trackable shipping service, as By Shahd is not responsible for returned packages that are lost or damaged in transit.
If your order was confirmed to be damaged, defective, or incorrect due to an error on our part, By Shahd will cover the appropriate return and/or replacement shipping costs.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
The original shipping/delivery fee will be deducted from the refund amount and is non-refundable. Any return shipping costs, customs duties, taxes, or other applicable charges are also non-refundable.
For example, if your order total includes the products plus a delivery fee, only the eligible value of the returned products will be refunded; the original delivery fee will not be refunded.
This deduction does not apply where the return is due to an error on our part, a confirmed damaged, defective, or incorrect item, or where otherwise required by applicable law.
If more than 15 business days have passed since your refund was approved, please contact us at info@byshahd.com.
International Orders
Customers are responsible for any customs duties, taxes, or import charges applicable in their destination country.
Any customs duties, taxes, or import charges paid by the customer are generally non-refundable by By Shahd, as these charges are collected by the relevant authorities.
Non-Returnable Items
We cannot accept returns or exchanges for:
- Items that have been opened, tried on, worn, used, washed, altered, or damaged after delivery.
- Items removed from their original packaging where doing so affects hygiene eligibility.
- Items without their original tags or packaging.
- Final sale items, except where a return or refund is required by applicable law.
European Union Orders
For orders shipped to the European Union, mandatory consumer rights under applicable EU law will apply where they provide rights beyond this policy.
Contact Us
For any return, exchange, damaged item, or order-related request, please contact:
Please include your order number and, where relevant, clear photos so our team can assist you as quickly as possible.
This policy does not limit or exclude any mandatory rights available to consumers under applicable consumer protection laws.