Frequently Asked Questions

What products does By Shahd offer?

By Shahd offers a curated collection of hijabs, instant hijabs, undercaps, and hijab essentials designed for comfort, coverage, and effortless styling.

How do I choose the right hijab colour?

Each product page includes the available colour options. Please note that colours may appear slightly different depending on your screen settings and lighting.

Do your hijabs require pins?

This depends on the style. Some designs are made for quick, pin-free wear, while others can be styled with our hijab magnets for additional security. Please check the individual product description for details.

How should I care for my hijab?

For best results, wash gently using cold water and a mild detergent, then air dry. Always follow any specific care instructions shown on the product page.

Do you ship internationally?

Yes, By Shahd offers worldwide shipping. Available shipping options, costs, and estimated delivery times will appear at checkout.

How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking information.

Can I change or cancel my order?

Please contact us as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has been processed.

ما هي سياسة الاسترجاع لديكم؟

يُقبل الاسترجاع والاستبدال خلال 3 أيام من تاريخ استلام الطلب، بشرط أن تكون المنتجات غير مستخدمة، وغير مرتداة، وغير مغسولة، وفي تغليفها الأصلي. لأسباب تتعلق بالنظافة، لا يمكن استرجاع أو استبدال الـ Hijab Grip. يرجى الاطلاع على صفحة الاستبدال والاسترجاع لمزيد من التفاصيل.

ماذا أفعل إذا استلمت منتجًا تالفًا أو غير صحيح؟

يرجى التواصل معنا في أقرب وقت ممكن عبر support@byshahd.com مع ذكر رقم الطلب وإرفاق صور واضحة للمنتج والتغليف.

How can I contact By Shahd?

You can reach our customer care team at support@byshahd.com. We will be happy to assist you.